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Help Center

Account Opening :

What is the minimum amount required for opening an account?
What is the procedure of Initial Deposit?
What is your margin requirement?
Can my account be refused to be opened?


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What is the procedure of Initial Deposit?
You may send your cheque / Pay order/DD in favor of "AL Habib Capital Markets (Pvt.) Ltd.-online account" by mail or drop it personally at our registered office. The address is given below:
AL Habib Capital Markets (Pvt.) Ltd.
GF-01, Techno City
Hasrat Mohani road
Karachi.

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What is your margin requirement?
Customer must maintain 100% margin against outstanding exposure.

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Can my account be refused to be opened?
Yes, AHCML reserves the right to refuse any account without assigning any reason.

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General :

What is eTrade?
Who can sign up for eTrade?
Can I trade electronically with eTrade?
Can I get Research with this service?
What is an Internet trading account?
Is an e-mail address necessary to open an account with eTrade?  
Is there a registration fee or annual fee for members?
When can I start placing orders?
Is there a time limitation for my access to the market data?
How is this different from dealing with a broker?
Do I have to trade on a regular basis to keep my account activated?

What is eTrade?
eTrade is a software based Internet stock trading service. An eTrade account provides a 24-hour connection to access to your account balances and portfolio holdings, statements, stock quotes, news and research.

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Who can sign up for eTrade?
Any Pakistani individual who wishes to trade on the Karachi Stock Exchange can sign up for eTrade.

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Can I trade electronically with eTrade?
Yes, if you are signed up for eTrade and have received a user ID and password from us. Please note that after signing up for eTrade, you can place trades only online.

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Can I get Research with this service?
Yes! You can download Research reports on our website www.ahcml.com.

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What is an Internet trading account?
An Internet trading account is a special type of account designed specifically for individual investors who prefer to use the Internet to place their orders themselves rather than through a broker by telephone.

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Is an e-mail address necessary to open an account with eTrade?
Absolutely. All trade confirmations, margin calls, and other correspondence will be sent to your e-mail address which you provide us.

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Is there a registration fee or annual fee for members?
No there is no such fee.

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When can I start placing orders?
Once the account has been opened and the funds have been received, your account will be activated and you will be able to place an order yourself.

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Is there a time limitation for my access to the market data?
Real-time data is available on the eTrade website. You can access the market data during trading hours.

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How is this different from dealing with a broker?
When using eTrade Software you are in total control of your transaction. You can view real-time market activity. Also when the order has been completed you will receive instant confirmation of your trade via email.

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Do I have to trade on a regular basis to keep my account activated?
No, it's completely up to you how often you would want to trade.

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Technical :

What are the requirements for me to connect with eTrade?
What is the security of my account and connection?
What are the minimum system requirements?
How can I install the software?
Can I download the software?
How will I get my User ID and Password?
What is Firewall?
How should I connect to the eTrade?
When can I login?
What are the login timings?
How many types of login accounts are there?
Are the rates real time?
What are the delays?
What are the confirmations of my order?
Is any report available in the system?
What is the reliability?
How can I contact customer support?
When can I connect to the customer support?
How can I install the software?
Which operating systems can I use?
Is there any application manual available?
What should I do if I need any assistance about the software?

What are the requirements for me to connect with eTrade?
All you need to connect to our system are:

  • An online active account
  • Our eTrade software
  • Internet Connection
  • And a valid user ID with password

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What is the security of my account and connection?

  • Your connection with our servers is secured as only you can enter to trade by using the user ID and password provided to you by the eTrade.
  • All the data that is exchanged between your computer and our servers is secured and encrypted because of the strong encryption provided to you by our software.

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What are the minimum system requirements?
Minimum system requirements are

  • Intel Core 2 Duo 2.0 GHz
  • Windows XP or Windows 7
  • 20GB HDD
  • 2 GB RAM
  • 56Kbps Modem with good internet connection

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How can I install the software?
A package will be given to you in which you can find a CD which includes the Software and required accessories that will be required to trade online. All you have to do is to install the software on your computer and THERE YOU GO.

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Can I download the software?
Off course, you can download the software from http://www.ahcml.com/etrade/downloads.aspx

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How will I get my User ID and Password?
Once all your pre-requisites are complete; you will be provided with the user ID and password for the software through mail. It is recommended to change your password at the first login.

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What is Firewall?
A firewall differentiates between the allowed and un-allowed traffic over computers on internet and intranet. If you are using the system on a network, firewall might be opened on your network. All you need to do is to contact your system administrator.

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How should I connect to the eTrade?
When you run the application you will be asked to provide the correct user ID and password for the system. If you do not provide the correct User ID or password; the message “User ID or password incorrect” will be displayed. If you find any difficulty in login, you can contact our Customer Support staff any time during the market hours for help.

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When can I login?
You can login any time when KSE market is open. You will remain logged in until you logoff or close the application or disconnect from the internet.

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What are the login timings?
You can login to the eTrade on following timings
Monday to Thursday 8:30AM – 4:30PM
Friday 8:30AM – 5:00PM

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How many types of login accounts are there?
There are two types of login accounts provided to you
Trader Account: You can have all the access rights in this type of account which includes Market watch, Buy, Sell, Graphs and Reports (Only related to your account).
Subscriber: You can only have the market related options enabled in this type of account. You cannot Buy, Sell or see any Reports in this type of account.

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Are the rates real time?
You can enjoy the real time market rates with the KSE. In fact the terminal provided to you is exact replica of the KATS.

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What are the delays?
The delays of the market rates are very minimum and you can only experience the delays because of the slow internet or any other system issue.

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What are the confirmations of my order?
Order that are placed on the terminal are real time and as soon as you hit any order on the system, the confirmation can be in the” Message Window” .This is the first confirmation that you receive from our server that you order has been placed. When the security is purchased or sold, another confirmation is seen in the “Message Window”, which is the confirmation to you for the security you have purchased or sold.

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Is any report available in the system?
If you are using the trader account, you can see all the reports related to your account like “Cash book” or “Custody”. These reports are real time and include all the trades that have been done until the time of report (Report Fetching time).

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What is the reliability?
The connection with our servers is reliable, fast and real time. Now you don’t have to worry about the unwanted delays and unsecured connections. It is also recommended that client should use a reliable ISP and should not run any other programs or browse while trading with the terminal. However delays may occur due to any glitch in connection with KSE through gateway

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How can I contact customer support?
You can contact our customer support as follows:
Phone: 92-21-2270808-13
Fax: 92-21-2270519
Email: support@ahcml.com

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When can I connect to the customer support?
Our customer support is available during the following timings:
Monday to Friday: 9:00AM – 6:00PM
Saturday 10:00AM – 1:00PM

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How can I install the software?
You can install our software from the CD provided to you or you can download it from our website www.ahcml.com. The setup will automatically install the required packages and accessories required for the trading terminal.

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Which operating systems can I use?
The recommended Operating system for the software is Microsoft Windows 2000 but you can also use Microsoft Windows XP or any other compatible Operating system with our Software.

Is there any application manual available?
Our application manual is available in our Downloads section http://www.ahcml.com/etrade/downloads.aspx; Here you will be having complete instructions about our software.

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What should I do if I need any assistance about the software?
For any other assistance regarding the software; Please review our software manual. It consists of all the relevant and detailed information you need about the software from installing to operation. For any other assistance feel free to contact our Customer Service Staff.

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Settlement :

What is the procedure of Initial Deposit?
Can I withdraw amount from my account?

What is the procedure of Initial Deposit?
You may send your cheque / Pay order/DD in favor of "AL Habib Capital Markets (Pvt.) Ltd.-online account" by mail or drop it personally at our registered office. The address is given below:

AL Habib Capital Markets (Pvt.) Ltd.
GF-01, Techno City
Hasrat Mohani road
Karachi.

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Can I withdraw amount from my account?
Yes. You can always request payment after the settlement of your trades.

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Others :

  If the servers are not reachable*/available, what is the possibility for me to trade?
  What is the procedure to cancel order (if applicable), if I am not connected to the server?
  What are the possibilities in which i may not receive execution confirmation?
  Are there any restrictions for me to place an order on exchange?
  How market volatility can affect my trading terminal/execution?

If the servers are not reachable/available, what is the possibility for me to trade?
You can call our retail desk for trade related orders/inquiries.

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What is the procedure to cancel order (if applicable), if I am not connected to the server?
You can call our retail desk for trade related orders/inquiries

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What are the possibilities in which I may not receive execution confirmation ?
There are several possibilities including

  • Server un-reachable
  • Disconnection
  • KSE's connection disconnection at AHCML end
  • Market closed

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Are there any restrictions for me to place an order on Exchange?
Yes, You cannot place any BUY/SELL order in Bank AL Habib scrip. Other than that there are no restrictions whatsoever.

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How market volatility can affect my trading terminal/execution?
.AHCML is dependent on the feed that is received from KSE. If market is volatile, feed will be received accordingly. Therefore, if there us any affect on the feed due to this volatility,AHCML's servers will be accordingly affected.

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*Site can be unreachable incase of DOS (denial of service) attacks, ISP issues at AHCML end, any disaster, client connection problem etc.

 

 

 


 

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